Shopping
We partner with Shiprocket, India's leading logistics aggregator, which connects us with reliable
courier services including DTDC, Blue Dart, Delhivery, and India Post. We offer standard shipping
across India with delivery times typically ranging from 2-7 business days after dispatch. For
remote areas, additional delivery time may be required.
Currently, we deliver only within India. We do not offer international shipping at this time. Any
updates regarding international delivery will be posted on our website and communicated to our
customers.
Orders are processed within 2-3 business days. Standard shipping generally takes 2-7 business
days after dispatch, depending on your location. Custom or made-to-order jewelry may take 3-4
weeks from order confirmation. Remote areas may require additional delivery time due to
logistical constraints.
Total delivery time includes processing (2-3 business days) plus shipping time (2-7 business
days for most locations). For custom orders, allow 3-4 weeks total. You'll receive tracking
information via email or SMS once your order ships, allowing you to monitor delivery progress in
real-time.
Payment
We accept all major payment methods through secure payment gateways, including:
Credit and Debit Cards (Visa, MasterCard, RuPay)
Net Banking
Digital Wallets (UPI, Paytm, etc.)
Cash on Delivery (COD) - available for select products and pin codes
Once your order ships, we'll send you tracking information via email or SMS. You can use this
tracking number to monitor your shipment's progress through our courier partner's website. For
any tracking issues, contact our customer service team.
If you need to change your payment method after placing an order, please contact us
immediately at info@poojasilver.com or +91 99462 60925. We can assist with payment
modifications only if your order hasn't been processed yet.
Orders & Returns
You can place orders directly through our website by:
1. Browsing our product catalog
2. Adding items to your cart
3. Proceeding to checkout
4. Providing delivery and payment information
5. Confirming your order
You don't need to create an account to place an order, though having an account makes future
purchases easier.
Orders can be canceled free of charge before they enter processing and shipment. Contact us
immediately at info@poojasilver.com or +91 99462 60925 with your order number. Once an
order is processed or shipped, cancellation isn't possible, but you can return the item after
delivery following our return policy.
No, you can place orders as a guest. However, creating an account allows you to:
Track order history
Save delivery addresses
Receive updates on new products and offers
Manage returns more easily
Returns are accepted within 7 days of delivery for unused products in original condition with all
packaging and certificates. To initiate a return:
1. Contact our customer service within 7 days of delivery
2. Provide your order number and reason for return
3. Follow the return instructions provided
4. Package the item securely with original packaging
Important: Returns are not accepted for:
Refunds are processed within 7-10 business days after we receive and inspect your return.
Product Information
Yes, all our silver jewelry is hallmarked and certified for purity. Each piece undergoes quality
inspection before shipment. We provide certificates of authenticity with your purchase.
Silver naturally oxidizes when exposed to air, moisture, sweat, or certain chemicals. This
tarnishing is normal and not a defect. Regular cleaning and proper storage help maintain
appearance. Tarnishing is not covered under returns or warranty.
Yes, plating is a surface coating that may gradually fade with wear, exposure to moisture,
cosmetics, or chemicals. Plating fade is natural and expected - it's not a manufacturing defect
and is not covered under returns or warranty.
Delivery & Pickup
Yes, you can choose in-store pickup during checkout. Wait for our confirmation before visiting.
Bring a valid photo ID and your order confirmation for collection. Our store is located at:
Pooja Silver Square
Pillar No 717, Woodland Junction
Mahatma Gandhi Rd, Ernakulam South
Ernakulam, Kerala 682011
Our courier partners attempt delivery up to three times. If unsuccessful, the package returns to
our facility. We'll contact you to arrange reshipment, though additional charges may apply for
failed deliveries due to incorrect addresses or unavailability.
COD is available for select products and pin codes. If available for your location, this option will
appear during checkout with applicable charges clearly displayed.
Customer Support
Email: info@poojasilver.com
Phone: +91 99462 60925
Address: Pooja Silver Square, Pillar No 717, Woodland Junction, Mahatma Gandhi Rd, Ernakulam
South, Ernakulam, Kerala 682011
Our customer service team is committed to providing prompt, helpful assistance for all your
queries and concerns.
Inspect your package upon delivery. If you notice tampering or damage, refuse the package
and contact us immediately. For high-value shipments, we provide insurance coverage during
transit. Report any issues within 24 hours of delivery for prompt investigation and resolution.
