Effective Date: July 26, 2025
Pooja Silver Square (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your data when you visit www.poojasilver.com (“the Website”) or interact with our services from our location at Pillar No 717, Woodland Junction, Mahatma Gandhi Rd, Ernakulam South, Ernakulam, Kerala 682011. By accessing our website or making a purchase, you consent to the practices described below. We recommend that you review this policy regularly, as we may update it over time to reflect changes in our practices or legal requirements. Your continued use of the Website will signify your ongoing acceptance of the policy’s terms.
1. Information We Collect
We collect information you provide directly, such as during account creation, checkout, and communication with our team. This includes your name, contact details, delivery and billing address, and purchase history. When you place orders, your payment data is processed securely by accredited payment gateways; we never store your credit or debit card details. Additionally, we gather technical data like IP address, browser type, access times, and pages viewed, utilizing cookies and similar technologies to improve user experience and site performance. Communication data, like inquiries and feedback, are stored for service and support purposes. Such comprehensive data collection enables us to fulfill orders, provide personalized service, and maintain the safety and security of your transactions.
2. How We Use Your Information
Your personal information is used to efficiently process and deliver your orders, update you on order status, and provide customer service tailored to your needs. We may use your details to manage your user account, improve website features, and analyze customer preferences to enhance your experience. If you consent, we send marketing emails regarding promotions or new product launches, but you may opt out anytime. Your data also helps us comply with legal obligations, prevent fraudulent transactions, and maintain overall business integrity. Internal records are maintained securely, ensuring only authorized personnel access your data in connection with order fulfillment, support, and communication.
3. Sharing Your Information
We do not sell or rent your data to external parties. Your information may only be shared with select third-party service providers strictly for operational needs—such as payment processors, shipping companies, IT and hosting providers, or authorized marketing and analytics partners. All such partners comply with confidentiality agreements and are regulated by applicable data protection laws. We may also share data if required for legal compliance (for example, responding to lawful requests or enforcing our terms); otherwise, your privacy remains paramount. Where possible, data shared will be limited to what is necessary for the given purpose, reducing risk and enhancing your privacy.
4. Cookies and Tracking Technologies
To provide a smooth, personalized experience, our website employs cookies and other tracking technologies that store information about your site visit. These tools help us remember your preferences, streamline repeat visits, and analyze how users interact with our website, thus improving navigation and performance. While these technologies are industry standard and critical to site function, you may adjust browser settings to manage or block cookies according to your preferences. Please note, however, that disabling cookies may hinder some Website features, impacting your browsing and shopping experience.
5. Data Security
Safeguarding your data is fundamental to our business practice. We utilize recognized security protocols such as SSL encryption, secure server hosting, and stringent access controls to protect against unauthorized access, loss, or alteration of personal data. Our payment systems work exclusively with PCI DSS-compliant gateways to maximize transactional security. Even though no online method is infallible, we continually assess and update our practices to keep your information as safe as possible. You are also encouraged to protect your account credentials and contact us immediately if you suspect any security breach related to your information.
6. Data Retention
Pooja Silver retains your personal information only as long as necessary for the purposes outlined in this policy or as required by applicable law. Purchased order details, communications, and account information are kept securely for tax, regulatory, and dispute resolution needs, subsequently deleted or anonymized once retention requirements expire. If you cease using our services or request account deletion, we will remove your data from active databases in accordance with legal and operational limitations. Requests for early deletion, correction, or access can be made by contacting us; we will respond in a timely manner as per applicable data protection laws.
7. Your Rights
Depending on your jurisdiction, you hold rights regarding your personal data, including access, rectification, deletion, and objection to processing for direct marketing purposes. You may request a copy of your stored data, update inaccuracies, or ask for data restriction or erasure, within legal limits. If you wish to withdraw marketing consent or exercise other rights, email us at info@poojasilver.com or call +91 99462 60925. We are committed to honoring your rights and take all reasonable steps to ensure your data remains accurate, complete, and current in our records.
8. International Data Transfers
Your information may be transferred to, processed, or stored on servers outside your home country, especially if our service providers or hosting partners operate internationally. Rest assured, such transfers are conducted in accordance with applicable data protection standards, and contractual assurances are in place to ensure an adequate level of protection for your personal information during any cross-border transfers.
9. Children’s Privacy
Our website is not intended for use by individuals under 13 years of age. We do not knowingly collect or maintain personal information from children below this age. If we become aware that we have inadvertently gathered data from a child under 13, we will take prompt steps to delete such information from our records and notify the relevant parties as required.
10. Changes to This Privacy Policy
Pooja Silver reserves the right to periodically update this Privacy Policy to reflect operational, legal, or regulatory changes. Any important changes will be posted on this page with an updated “Effective Date.” Significant updates, if they affect your rights or our obligations, will be communicated via noticeable website alerts or email notifications. Your ongoing use of poojasilver.com after any policy change signifies acceptance of those updated terms, and we encourage you to review this policy regularly.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us by:
- Email: info@poojasilver.com
- Phone: +91 99462 60925
- Address: Pooja Silver Square, Pillar No 717, Woodland Junction, Mahatma Gandhi Rd, Ernakulam South, Ernakulam, Kerala 682011
We are committed to protecting your privacy and will respond to your inquiries with due attention and care.
